1. Cancellation window
- More than 4 hours before the scheduled time — free cancellation, full refund of any prepaid amount.
- Within 4 hours — a cancellation fee of up to 25% of the booking value may apply.
- No-show (technician unable to access the property) — up to 100% may be charged.
2. Service-quality refunds
If the service was not delivered to a reasonable standard, you may request:
- A free re-clean or re-visit by the same or another provider, or
- A partial or full refund, depending on the issue.
Claims must be raised within 48 hours of service completion, with photos or a short description.
3. Provider no-show
If a technician fails to arrive within 60 minutes of the scheduled time without notice, you are entitled to a full refund of any amount paid.
4. Refund timelines
- Card refunds — processed within 3 business days; banks typically credit within 5-10 business days.
- Cash bookings — refund (if applicable) issued as platform credit or by bank transfer within 7 business days.
5. Non-refundable items
- Consumables already used (e.g. spare parts fitted, chemicals applied).
- Bookings cancelled by you after the technician has arrived on-site.
- Disputes raised more than 14 days after service completion.
6. How to request a refund
- Open the booking in the app and tap Report an issue, or email info@klynit.com.
- Include the booking ID, a brief description, and supporting photos if relevant.
- Our team will respond within 2 business days.
7. Chargebacks
Please contact us before initiating a card chargeback — most issues are resolved faster directly. Fraudulent chargeback attempts may result in account suspension and legal action.
8. Contact
Deepsea Logic LLC, Ras Al Khaimah, UAE · info@klynit.com · +971 50 158 6785.